Since you are on this page, it is safe to assume that you have a business that requires you to deliver customer service.
You offer a service or a product and you have to reply to customer thoughts, complaints and/or concerns.
First: Welcome to the club!
Secondly: This club kind of sucks sometimes right?
Dealing with customers is a necessity, but as you probably know, it isn't always enjoyable.
The problem is - good customer service is vital!
This is especially true if you are a small or new business. Just take a look at some of these facts:
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|Date||11 June 2015|
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